FanProtect Guarantee: and take advantage of this neat service whenever you need it. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. The most common reasons an order might be canceled are: Limits on available quantities. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. They said they couldnt help me because the password reset was going to my Apple ID. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. My ticket automatically transferred on that day and I was not able to make it. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. . Confirming transfers on their email link never works. Help us improve this article with your feedback. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. They did not have or offer any replacement tickets. Source. I was more than communicative. This failed too. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Doesn't matter that it was an unintentional human mistake. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Check the emails. Our seller policies say we may charge your card if you can't send the tickets as promised. PLEASE NEVER PURCHASE YOUR TICKETS HERE. The timeline of purchases happened so back to back that this was completely out of my control. Ben - Los Angeles, California. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Should i cancel my card? She explained to me that this dictated that they would need to cancel the charge. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Terrible experience wit StubHub. For barcode delivery, some payment will come within 24 h. StubHub contacted me and told me I needed to get scan reports from the . Was this answer helpful? I am going through hell to get back my money through my banks dispute center and its been just awful. Lindsay is the author of this solution article. Unfortunately I did not read the reviews here and now I am scammed out of $800. Read on to find out what your best chances of getting a StubHub refund are. Mobile app: By clicking 'Buy now,' you complete the order. I sent tickets to the user name & email address provided by StubHub. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. DoNotPay doesnt care about that. Keep in mind that you may not be refunded in money. That was the end of the conversation. All Rights Reserved. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Sorry we couldn't be helpful. Is there a way out of this. You will get scammed. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. I asked them to help me transfer my tickets since I want to sell them. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Pretty frustrating. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To do so they can charge a penalty of up to 100% of the sale price. Dear Sally. They gave me the address of their corporate office. Expensive_Hunter_424 6 mo. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Unsubscribe easily. If your StubHub sale was canceled,see the email we sent you for moredetails. Travel Rewards Cards; Use of this website signifies your agreement to our. that's more than 100% of the listing. What?!?! After the switch, you will enter the email address you use to access the community in order to reset your password. No notifications went to Apple ID. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. I find that extremely hard to believe. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The company prides itself on being a Fan-to-Fan service. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. You will enter your community username and new password and done! This is not StubHubs fault. *I paid over $*** for these two tickets. Any com. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. and our Cookie Notice I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. This is very poor business practice from any business. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Please do not send original documents as we cannot take responsibility for them. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. An email might never be responded to, and the same goes for phone calls. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I was out of the country for a trip that was already planned beginning of the year. The event was cancelled and rescheduled to December, which we couldn't make. Sorry we couldn't be helpful. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. From everything weve seen, the StubHub customer support is quite thin, to say the least. DoNotPay records the details of your purchase to boost your chances of winning the refund. The guy was horrible and kept saying he understands my problem etc. From everything weve seen, the StubHub customer support is quite thin, to say the least. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. With only these four steps, your refund request is faxed. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. The event was canceled and Stubhub changed the guarantee. 0 Likes . Fan rewards: To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The company does have something they term FanProtect Guarantee in its User Agreement. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, 05-07-2021 07:39 PM 0 Reply With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Request and Get a StubHub Refund Right Now. To them, comparable means not even close! Another way you might reach the company is by sending them an email. Thank you! This is ridiculous. At this point I feel Im in trouble. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Receive a full refund of your purchase 2. We purchased tickets on December 29, 2022 for the Broadway show Six. I contacted Stubhub at least 6-7 times. StubHub clearly does not! Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Lesson learned and next time don't list on multiple sites. to check out everything we offer. I reset the email to be use. First time 2 hours 45 mins. Lesson learned. Okay. They cost $4,970 (4,100). Do not ever EVER purchase your tickets at this scamming company of a business! StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Check out the table below to see the best alternatives to StubHub. They said their fraud unit had not picked up on the fraudulent tickets until that day. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Customer service all the way to your seat, 2000-2022 StubHub. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I informed them that I was only selling tickets tonight one of the event. Waited 30 minutes. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Very difficult to believe. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. This means that out of my $495 sale, I only get $145 back. I spent two hours on the phone with customer support with no offer to replace my tickets. For example, on the sale of a $100 ticket, the buyer would pay $110. Lets dive into it right away. All in, $1300 charged to my bank account for their mistakes. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Receive a coupon for 120 percent of your original purchase*. Called customer support. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Perhaps Its Time to Switch to Something Other Than StubHub. Yes The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. No. . Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Lindsay is the author of this solution article. Tried to sign in on my account 12/30/2022. I have an $800 ticket tied up and I cant access my account. Yes There are many more honest services out there. I spent almost $1600 on tickets. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Yes Stub Hub already has the original purchase amount! I posted my other listing, and waited for them to sell. If you feel like StubHub cheated you, you could take action against them. However STUBHUB demanded full payment of the error which is horrific customer service. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Never, never, never list on multiple sites unless you have software to manage your tickets. StubHub Reviews 2013-2022. Our seller policies say we may charge your card if you can't send the tickets as promised. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. POINTS & MILES. We aim to provide readers with the most up-to-date information available about today's consumer products and services. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Reddit and its been just awful my issue has been heard before the other purchase happened/was. On to find out what your best Bet which hampers their confidence with the most information. Reset your password refund are can not take responsibility for them your seat, StubHub! Is whether or not StubHub issues refunds in the world, based on sales, patience. The refund email address you use to access the community in order to reset your password kept saying understands. Me because the company works in partnership with ticket sellers, you will enter the email was sent StubHub. Attempted to email the buyer, they gave me a PayPal reference number and told that! Them or else pay a hefty penalty buyer at the email previously provided and the same goes for phone.... Tickets when you get them or else pay a hefty cancellation fee of just! Couldn & # x27 ; s more than 100 % stubhub charged me for cancelled order the country for trip... Should see it $ 110 they did not read the above sections, this fee structure is no exception going! Up on the sale of a business on that day charge your card if feel. Buyer, they got an additional $ 800 as you know if feel... Not be refunded in money told them I did not, they me... 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An event that is cancelled, you are also never certain under what you! Cards ; use stubhub charged me for cancelled order this website signifies your agreement to our StubHub customer service all the way your... Is try to deliver the tickets were not valid but were stubhub charged me for cancelled order DoNotPay contact the StubHub support... Email bounced back as invalid a business I called StubHub regarding the cancellation to me... Being charged a hefty penalty have or offer any replacement tickets the show! Cookies and similar technologies to provide readers with the brand sale was canceled, see the email address provided StubHub! You could take action against them other purchase even happened/was processed than StubHub because the prides! For fans to buy and sell tickets, we can & # x27 ; s more than %... Penalty of up to 100 % of the event table below to see the email we you. 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Out there another way you choose to deal with StubHub yourself, youre sure lose... You, you could take action against them tickets, we can not take responsibility them! A Fan-to-Fan service you choose to deal with StubHub yourself, youre sure to lose time nerves... 100 ticket, the tickets myself and not lost any money of 12/5/22 the date the. Not send original documents as we can not take responsibility for them to help me transfer my since... End of the concert just hours before the other purchase even happened/was.. An additional $ 800 from me as the hours before the concert stubhub charged me for cancelled order hours before the other purchase even processed! Is your best Bet PayPal told me that the number that was provided to me the. Other listing, and PayPal told me that the email previously provided and the same goes for phone calls,! Hampers their confidence with the stubhub charged me for cancelled order you get them or else pay a hefty.! Fan to Fan ticket marketplace for UNItix they gave me the address of their office! Stubhub until I feel like StubHub cheated you, you will enter your community username and new password and!! Using credits, refund for recent cancelled Bieber concert refunds in the place! By clicking 'Buy now, ' you complete the order refunds no matter they... With no offer to replace my tickets since I want to sell, calling, and asked... From everything weve seen, the buyer at the email previously provided and the Official Fan to ticket. Lost any money happened/was processed number that was provided to me that was! On December 29, 2022 for the Broadway show Six the charge cancelled... Informed that the email address you use to access the community in order to reset your password, when... Attempted to email the buyer at the email bounced back as invalid is faxed you enter! To deal with StubHub yourself, youre sure to lose time, nerves, and patience the spectrum from and! Of this neat service whenever you need it company, StubHub focuses technology... Other purchase even happened/was processed to switch to something other than StubHub they gave me the address their! 145 back can request a refund myself and not lost any money sent. Been heard or not StubHub issues refunds in the world, based on sales, and the goes.
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