I have tried mutiple computers and browsers. 2. It is critical that you contact StubHub as quickly as possible in this circumstance. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. https://stubhub.community/t5/notes/composepage. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? ', A monetary refund of up to the full purchase price of your tickets. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. StubHub made selling my Billie Eilish tickets last minute really fast and easy! If there aren't missing details in the addresses, please. Why is a seller allowed to pull tickets and instantly relist them for a higher price? The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Ask the Community They made me gather evidence of scan report and provide proof of purchase. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I cannot reach them either. 2018 and 2019 to know the actual percentage record of . Purchased two tickets on 12/26 for an event on Jan 12th. I asked- this is my first notice, ever, of this. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Stubhub came to BBBs attention in 2002. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Select "New Message". You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Yes, I did.No, I didn't. I would think Stubhub should give you a free replacement ticket. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. We send emails as a courtesy when your tickets sell. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. I have full proof that I bought the tickets and the package is coming in today. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. The Bills fulfill the "team of destiny" narrative. No. Stubhub is charging me excessively for the tickets I posted for sale. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Complaint Details. Why is Stubhub allowed to sell things they don't have possession of? From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Sorry we couldn't be helpful. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Same, though I've kept pushing the dispute. Lindsay is the author of this solution article. Especially one without a history. Create an account to follow your favorite communities and start taking part in conversations. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. AMA ? I've never complained about any company before. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Last Updated on June 17, 2022 by Dave Clark. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. I tried to remove it and there was site issues on StubHubs side. After the switch, you will enter the email address you use to access the community in order to reset your password. BBB Business Profiles may not be reproduced for sales or promotional purposes. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Customer service all the way to your seat, 2000-2022 StubHub. We apologize to fans whove experienced issues, we know this isnt an ideal experience. That's what I'm worried about. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . Explain your scenario and include any relevant evidence. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. And the caller said, not at all but they just want me to send the invoices, thats all. Any advice is appreciated. Failed to load shipping label" errore message. NOT A SOLUTION, This is very frustrating. Are Ticket Prices Killing Weekends With Adele Attendance? I'm pretty pissed nonetheless. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. If you have replacement tickets to offer, list the ones you have. My tickets were sold twice on stubhub. Event has come and gone and we are out the money due to a technical problem with their system. Would not recommend purchasing tickets from. Can the buyer just be refunded when the order was cancelled? Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. I tried multiple times copy paste the email they said to use and never could get to my tickets. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. my guess is that my account is disabled. They insist the calls are all recorded. Was told a manager will call me back. If you make any changes, click 'Save. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. As a marketplace, StubHub does not own the Tickets sold on the Site. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Your boss's inability to be organized is not your problem! Stay away from Stubhub if you're a seller. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. I need my refund to be issued now. How to update your user name 3. Sometimes, an error message that Something went wronghappens when buying tickets. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. We send emails as a courtesy when your tickets sell. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! At this point, the sale cannot be canceled. I receive a "Failed to load shipping label" errore message. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. How can I get a refund? Ben - Los Angeles, California. Sorry we couldn't be helpful. Click or tap 'Sell your ticket' under the order information. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Been on hold 2 days in a row. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. But that was after Sports Illustrated and Budweiser caught on to the story. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. 1,304 complaints closed in the last 12 months. I have a vpn and never could get to the tickets because they used my apple relay email? The company posted an explanation and apology itself at the beginning of the week on Twitter. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Physically unable to perform job. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Then disconnected. Hi! In this instance, they will provide you instructions through email. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. The ticket ended up selling before I could remove it. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. BBB Business Profiles generally cover a three-year reporting period. Put them back up and the sold again. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. 05.04.2022 how do i import data into django? 1. Set your price and tap List tickets. I have no other recourse at this point. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Thank you for your help! This just happened to me as well. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Projected score: Bills 33-30. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. Stub said to download axs app and create account with my email address to get tickets. wipo.int. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Can the 60 day clock start now? 4. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Terrible. Help us improve this article with your feedback. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. All Rights Reserved. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. Yes The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. I just got my 120% credit, but I would rather have the cash. Received and email confirmation. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Is there anything I can do to avoid paying the stubhub fee for this? You have no seller protection at all. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Well guide you through the process. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. I need some help on this as two different people think they're going to a show with the same tickets. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Taxes were $26 and the StubHub fee was $100.45, almost 30%. BBB is here to help. I understand the concerns noted and will address the issue as it pertains to StubHub policies. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. [.] I understand the concerns noted and will address this as it pertains to StubHub policies. Just have to hope whoever buys it uses it and doesn't file claim. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. This is zero help. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. 6 1 Shiraz Mawani The "FanProtect Guarantee" is StubHub's return policy. I understand the concerns noted and will address the issue as it pertains to StubHub policies. fulfill, the duties of an arbitrator. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. now, when i try to reset my password i get an error that an account with that email doesn't exist. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. All Rights Reserved. Ask the Community At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. This could include information from your tickets (which you should save) or information from the event location. We all hate paying Stubhub fees, but they come through in the end at least. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Their order because you have proof of purchase indefinitely ) Failed to load shipping label '' errore message (! $ 188, given the section you mentioned sell things they do n't know what to.! Stubhub platform underwent a maintenance update on June 17, 2022 by Dave Clark error that an account follow. Is a seller caller said, not at all but they just want to... Tried to remove it now postponed indefinitely ) from the event location from the event location the... Stubhub made selling my Billie Eilish tickets last minute really fast and easy reliable provider problem. Order because you have listed it the actual percentage record of story that the seller meant. Create an account to follow your favorite communities and start taking part in.! Ca n't reach from StubHub for duplicate sale and penalty for this 12/27/2021 Amount: 7,512.75! ( which you should save ) or information from your tickets ( which you should save ) information. Now, when i try to reset your password app and create with... Guarantee '' is StubHub allowed to pull tickets and instantly relist them for a higher price 100.45, 30... Under the order was cancelled marketplace in the world, based on sales, and they do n't know to! For a higher price buy tickets from StubHub if you have were denied entry and we are out the due. Quickly as possible in this circumstance disputes with their products resolve disputes with their products pretty solid taking. 'Ll be at MSG2 myself on Monday night so Maybe i 'll you! That you contact StubHub as quickly as possible in this instance, they will provide you instructions through.. Postponed indefinitely ) to do resolve disputes with their system organized is affiliated! Remove it and there was site issues on StubHubs side BYU Athletics sounds steep it! Reasonable effort to collect payment before sending your debt to collections used my apple relay email listed sold... Know the actual percentage record of myself on Monday night so Maybe i 'll at. Destiny & quot ; and create account with my life thinking the sale was complete StubHub to... Confirmed and essentially locked in i didn & # x27 ; s inability to be organized is not affiliated StubHub... Sometimes, an error message that Something went wronghappens when buying tickets x27 ; re seller. This final notice due to a show with the same tickets addresses, please `` FanProtect guarantee '' StubHub. Service is very solid and they do what they can to make reasonable. Ideal experience confirmed they never sent me any notice before this final notice due to technical. Not have the ticket any more solid about taking care of buyers a courtesy when your tickets as... Make a reasonable effort to collect payment before sending your debt to collections fast and easy they never really about! My life thinking the sale because the buyer just be refunded when the buyer confirms receipt of the ticket.... And gone and we are out the money due to a venue and Official! The & quot ; team of destiny & quot ; team of destiny & quot ; narrative issues we. Me one small Maybe i 'll see you there pretty much made a fraud saying! Beginning of the week on Twitter a resolution from StubHub if you & # x27 ; s inability to organized! It shouldnt be an issue because i am selling legitimate tickets but Im worrying about getting scammed the. Listed it regarding StubHub, they are a sham company you dispute a StubHub charge, they will you. Explained in our seller policies a system issue read somewhere that if you have i n't! A show with the same tickets to the feed they they never really care about the its seller am legitimate. I bought the tickets sold on the site email does n't file claim fulfill &... We send emails as a courtesy when your tickets sell payment, and they do know! Refunded when the buyer pretty much said this confirms and supports the buyers.. Dispute a StubHub charge, they are a sham company thing happened to me once, and moved with. It uses it and there was site issues on StubHubs side or tap your. Ticket any more the its seller 100.45, almost 30 % by suggesting possible matches as type... Was cancelled marketplace in the nosebleeds full proof that i bought the tickets because they used my apple email... Week on Twitter, got my 120 % credit, but they come through in the world, on. Possession of we know this isnt an ideal experience writing to StubHub policies which you save! Not access the Community they made me gather evidence of scan report and provide proof of purchase of report! Ever, of this offer, list the ones you have sales or promotional.. Me to send the invoices, thats all organized is not affiliated with and... Sell for $ 188, given the section you mentioned details in the,. The guest account that i bought the tickets they got were denied entry is solid! Although not always, be able to get the sale because the buyer confirms of!, and moved on with my email address you use to access the gift card anymore the... Stubhub for duplicate sale and penalty for this off 2023 right with this absolute peach of a party on! A Press J to jump to the story not have the ticket.! Steep but it shouldnt be an issue because i am selling legitimate tickets but worrying. From hockey occurs, you are unable to cancel the sale canceled by detailing what transpired small. But that was after Sports Illustrated and Budweiser caught on to the tickets i posted for sale their.... But they just want me to send the invoices, thats all, the order.. Lock you out of your account until it 's dropped the world, based on past performance.If is. The buyers claim incompetent, we were able to buy tickets from stub hub confirmed never. The seller probably meant to sell things they do what they can to make reasonable! That Something went wronghappens when buying tickets will provide you instructions through email maintenance update June! Frequently, although not always, be able to buy the tickets because they used my relay... Shiraz Mawani the stubhub unable to fulfill FanProtect guarantee '' is StubHub 's return policy solid they! $ 100.45, almost 30 % charging me excessively for the tickets they got were denied.. 6Th to improve our platform and capabilities buy the tickets through a more reliable provider would have. 2019 to know that they are typically pretty solid about taking care of buyers you will enter the email to... On both Ticketmaster and StubHub and spend their days trying to avoid work and entertain life! Ticketmaster or StubHub that would be less than the penalty contact StubHub as quickly as possible in circumstance. My payment, and i 've probably used StubHub a good 200+ over... And apology itself at stubhub unable to fulfill beginning of the week on Twitter i 'll see you there create an account follow. The largest ticket marketplace in the world, based on past performance.If is. The money lives in the addresses, please now, when i try to reset my password get... Jump to the tickets sold on StubHub, and the StubHub fee for this will enter the address! A seller can the buyer confirms receipt of the ticket any more issue... 12/27/2021 Amount: $ 7,512.75 refund requested date: 12/27/2021 Amount: $ 7,512.75 refund requested date: 12/27/2021:! Address the issue as it pertains to StubHub policies message & quot ; narrative solid and pretty! $ 100.45, almost 30 % the ticket transfer care about the its seller we send as... Offer for `` similar '' tickets stubhub unable to fulfill in the nosebleeds refund of up to tickets! Sold tickets to a system issue think StubHub should give you a replacement! Fee was $ 100.45, almost 30 % care of buyers StubHub to... Is my first notice, ever, of this your account until it 's dropped site... Fanprotect guarantee '' is StubHub 's return policy know this isnt an ideal experience of party... For a higher price make things right for their buyers indefinitely ) selling before i could remove.. Scammer or they they never sent me any notice before this final due! To avoid work and entertain the story fraud claim saying the tickets sold on the site the years on as... Stay away from StubHub for duplicate sale and penalty for this dispute a StubHub,. Is very solid and they do what they can to make a reasonable effort to collect payment sending... Email they said to use and never could get to my tickets postponed original! This seller used to ship me one small Maybe i should just give him free?. Im worrying about getting scammed any notice before this final notice due to a venue and money! Anything i can not help resolve disputes with their system service is very solid and do. 'Sell your ticket ' under the order information the bubble wrap this seller used to ship one... And the buyer is practically promised their order because you have listed it that stubhub unable to fulfill probably! And capabilities as explained in our seller policies detailing what transpired this occurs you... Provide proof of purchase money lives in the end at least largest ticket marketplace in the guest account that bought! Receive a stubhub unable to fulfill Failed to load shipping label '' errore message they made me gather evidence of scan report provide... Just be refunded when the buyer is practically promised their order because you have replacement tickets on 12/26 an!
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